Curriculum

20 Chapters · 20 Lessons

  1. 1

    Book Preview

    1. Ultimate ITIL® 4 Foundation Certification Guide Free preview
  2. 2

    Introduction

    1. (Included in full purchase)

      Introduction

  3. 3

    Chapter 1 : Getting Started with ITIL and ITSM

    1. (Included in full purchase)

      Getting Started with ITIL and ITSM

  4. 4

    Chapter 2 : Navigating the ITIL4 Landscape-1

    1. (Included in full purchase)

      Navigating the ITIL4 Landscape-1

  5. 5

    Chapter 3 : Navigating the ITIL4 Landscape-2

    1. (Included in full purchase)

      Navigating the ITIL4 Landscape-2

  6. 6

    Chapter 4 : A Holistic Approach to IT Service Management

    1. (Included in full purchase)

      A Holistic Approach to IT Service Management

  7. 7

    Chapter 5 : General Management Practices – I

    1. (Included in full purchase)

      General Management Practices – I

  8. 8

    Chapter 6 : General Management Practices – II

    1. (Included in full purchase)

      General Management Practices – II

  9. 9

    Chapter 7 : General Management Practices - III

    1. (Included in full purchase)

      General Management Practices - III

  10. 10

    Chapter 8 : General Management Practices – IV

    1. (Included in full purchase)

      General Management Practices – IV

  11. 11

    Chapter 9 : Technical Management Practices

    1. (Included in full purchase)

      Technical Management Practices

  12. 12

    Chapter 10 : Service Management Practices - I

    1. (Included in full purchase)

      Service Management Practices - I

  13. 13

    Chapter 11 : Service Management Practices - II

    1. (Included in full purchase)

      Service Management Practices - II

  14. 14

    Chapter 12 : Service Management Practices-III

    1. (Included in full purchase)

      Service Management Practices-III

  15. 15

    Chapter 13 : Service Management Practices - IV

    1. (Included in full purchase)

      Service Management Practices - IV

  16. 16

    Chapter 14 : Service Management Practices - V

    1. (Included in full purchase)

      Service Management Practices - V

  17. 17

    Chapter 15 : Roadmap for ITIL Certification

    1. (Included in full purchase)

      Roadmap for ITIL Certification

  18. 18

    Chapter 16 : Digital Transformations With ITIL4

    1. (Included in full purchase)

      Digital Transformations With ITIL4

  19. 19

    Chapter 17 : Implementing ITIL4 in Organizations

    1. (Included in full purchase)

      Implementing ITIL4 in Organizations

  20. 20

    INDEX

    1. (Included in full purchase)

      INDEX

About the course

The book offers a detailed exploration of the ITIL framework, covering all its aspects, from the basic principles to advanced concepts. This thorough coverage is essential for a deep understanding of ITIL and its application in IT service management. The book is designed to be user-friendly, with clear language, helpful diagrams, and a layout that facilitates easy understanding and retention of information. This book provides a structured approach to preparing for ITIL certification exams, including study tips, practice questions, and summaries, which are tailored to aid in both certification preparation and practical implementation. It includes insights and tips from seasoned ITIL practitioners, providing readers with valuable perspectives from experts in the field. Given the evolving nature of ITIL, the book is updated with the latest practices, ensuring that readers are learning the most current practices in IT service management. The book emphasizes the practical application of ITIL, helping readers understand how to effectively implement ITIL practices in their daily work and organizational context. The book is a comprehensive, practical, and up-to-date resource for anyone looking to deepen their knowledge of ITIL, prepare for certification, and successfully implement ITIL practices in their professional roles.

About the Author

Sankarsan Biswas is a seasoned IT professional with over three decades of rich experience in the industry. As an ITIL Master, ITIL 4 Managing Professional and ITIL 4 Strategic Leader, and an ITIL V3 Expert, Sankarsan brings a wealth of expertise to the table. His dedication to driving enterprise transformations is evident through his commitment to leveraging renowned governance frameworks such as ITIL and COBIT. Throughout his career, Sankarsan has demonstrated proficiency in various areas including IT Service Management (ITSM), data center operations, service desk management, project and program management, cloud computing, and disaster recovery/business continuity planning. His skill set also encompasses leadership, global service delivery, vendor management, and exceptional people management Skills.